Canadian Soldiers Assistance Team (CSAT) Forum

VIP Services

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Re: VIP Services

Post by Vet1234 on Thu 14 Sep 2017, 12:42

I talk to blue cross all the time. VIP is paid through Blue Cross but eligibility is determined by a team from VAC.
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Re: VIP Services

Post by umbrella001 on Wed 13 Sep 2017, 20:47

My spouse's VIP usually doesn't show up until at least 2-3 days after the renewal date.

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Re: VIP Services

Post by Rifleman on Wed 13 Sep 2017, 18:16

My Vip service is normally deposited the day it says it's suppose to be

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Re: VIP Services

Post by Tilap61 on Wed 13 Sep 2017, 18:11

Question payment for ground maintenance and house keeping are made twice a years. So if Vac tells you that the second payment will be release on the 8th of a month should it be showing up that day in your bank or it takes a few days to show up. I thought it would be the same day and made promises to my provider that I can't keep till money is in the bank.

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Re: VIP Services

Post by Guest on Tue 14 Feb 2017, 17:39

Always nice to see older topics come back to life, it shows that members are reading the forum in it's entirety.

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Re: VIP Services

Post by Rifleman on Tue 14 Feb 2017, 08:58

Ok I have direct deposit for all my Vip claims and I use my vac account for all claims and paper work my average turnaround on travel claims is roughly 2weeks and the direct deposit is in when using my vac account no signatures required and no recites but I do have a folder for Vip because after every claim put in you get a paper copy of what you put in for also you can set up direct payment on my vac account I hope this helps if I read posts correct

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Re: VIP Services

Post by bog6 on Mon 13 Feb 2017, 21:01

Have you tried this llink for medavie

http://web.medavie.bluecross.ca/en/corplogin/help


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Re: VIP Services

Post by Teentitan on Sat 02 Oct 2010, 02:18

Navrat; your suggestions would be excellent in a perfect world. I have been advocating for years to try and get VAC to catch up and use the "electronic highway".
But there are still too many vets who are not computer savy. Also funds to upgrade programming, security, IT training and believe it or not current generation computers on VAC's part have yet to be budgeted for all District Offices across Canada and PEI.
So until then the best thing we can do is keep track of our own submittals so we can calculate/estimate the amount of time it takes for certain claims to be processed.
Eventually them dang fancy picture boxes with smaller typewriters will catch on! lol
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Re: VIP Services

Post by Guest on Fri 01 Oct 2010, 21:17

I wonder why VIP blue cross does not use direct deposit for VIP claims. It would save time waiting for a cheque and also be safer than having a cheque get lost in the mail. Better still it would be nice to beable to submit claims online or beable to fax it in

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Re: VIP Services

Post by Teentitan on Fri 01 Oct 2010, 19:32

1-866-522-2122 Ask for some travel claims they will generate them with your info in the header and mail them to you.

50 cents a kilometer
meal allowance if your appointment runs over designated meal times
travel allowance if you need an escort
if parking/cab goes over the $5 limit get a receipt
get the doctors office stamp in the HEALTH CARE PROFESSIONAL section. You can fill in the name, city, phone number then have the secretary sign it if they don't have an office stamp
turn around time 4-7 weeks. The department in Kirkland Lake do all the calculations then they have to send it to Moncton for Blue Cross to cut the cheque. Usually the Kirkland Lake department gets the claim in and out within 5 business days so take a guess where the backlog is...I've chatted with the department a few times (to correct any mistakes you might have made) so I trust them in doing their job in a timely fashion.

Remember if you are not a B client then the appointment has to be for your pensioned condition.
Hope this info helps
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VIP

Post by MSDwyer on Fri 01 Oct 2010, 18:47

the log file is a good idea..........come to think of it, in five years, I have never submitted a travel claim. I have been to many an appointment, but never a claim........hmmmmmmmmmm

thanks
tony

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Re: VIP Services

Post by Teentitan on Fri 01 Oct 2010, 11:09

I hear ya!
This is what I do. Every claim I submit I scan and put into my nifty DVA Folder. In that Folder I have it broken down to travel, housekeeping, lawn, special claims. I also have a log sheet of when I mail it and recieve it so over the years I have learned the turnaround times, aka the 'real' time it takes not what the book says.
Travel claims average 7-10 weeks.
VIP 3-5 weeks.
The stupidity of the situation is this. I will bet you your claim is being processed now. Blue Cross has a bad habit of not posting it to your file until they finish it or they let the cheque writing department post it to your VAC file.
I know it's a pain in the ass to have to do all this work but I have found out it is better to do this then A) trust your memory B)fight with VAC
As for calling Blue Cross? It will never happen my friend. Blue Cross is a contracted company by VAC and it's in the agreement with VAC they do not have to take calls from clients. Standard contract agreement that is all too common with hired 3rd parties.
I hope this restores a bit of sanity for you.
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VIP Services

Post by MSDwyer on Fri 01 Oct 2010, 10:23

So.......I submitted a VIP claim over 4 weeks ago. Average time frame is two to three weeks I am told. Yesterday, I called VA and enquired on the status. I was informed that nothing had been entered into the system, and I was also informed that sometimes these claims go missing or get lost. The lady I spoke to said I should re-submit. I asked why, since nothing had been processed. I was informed again that sometimes they get lost and they should be re-submitted. I asked her why I should do this, since I may be duplicating a claim, and could get into trouble if both were inadvertently processed. The lady told me to then wait another couple of weeks and call back to see if anything had been processed. At this point, I asked her for the phone number to contact MEDIVIE Blue Cross..........I was told there was no phone number since all queries have to be processed through VA........NOW.....can someone tell me why I cannot contact BLUE CROSS the same as all other policy holders are able to do?...........And can someone explain to me why I should have to re-submit because the "possibility" exists that my claim may have already been lost>...........this is confusing and frustrating and speaks to the level of support provided. Put in a claim, then wait and hope it has not been lost.........

grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

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Re: VIP Services

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