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Doctors and VAC

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Re: Doctors and VAC

Post by pinger on Fri 13 Jun 2014, 17:06

A couple of thoughts,

I ran across that link before anneteak, you type in the drug etc. Bearing in mind, ones applicable pensionable condition if your POC card has limitations. Perhaps it can give your guesswork some foresight though bigrex. Funny thing  scratch  I've never been denied any drugs (10 - 20 flavours) or mobility aids. Regardless, that said VAC have become tight wads in the last few years (And that's an UNDERSTATEMENT).

Anneteak wrote...
The only way that VAC could help us keep our doctors is give us forms to have the doctors fill out that let them know what VAC is actually looking for.
What VAC is looking for? If someone has a new app. medical form for their doctor say... loss of use of an upper limb or whatever. Print out the applicable section of the TOD for doctor, to help/guide them through said medical form. Almost did that last time, but felt I might insult my doctor, but with the right approach... ? Thinking along the lines of a fox in the foxhouse though. Savvy?
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Re: Doctors and VAC

Post by Anneteak on Thu 12 Jun 2014, 17:30

BigRex, Sylvain Chartrand posted this on his Facebook page and that of the Canadian Veterans Advocacy on June 1st. This is the first time I've seen this even though I've asked VAC employees on more than one occasion if there was a such a list. At least with this information, we can search it on a smart phone at the doctor's office before we trudge down to the pharmacy only to be denied.

http://canadianveteransadvocacy.com/VACDND_Services-Benefits/?p=12

http://www.veterans.gc.ca/eng/services/health/treatment-benefits/poc/poc10/search


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Re: Doctors and VAC

Post by bigrex on Thu 12 Jun 2014, 16:34

I know one thing that I specifically asked for, but was denied, was list of accepted medications, to give to my doctor. That way, when trying new prescriptions, it wouldn't be a guessing game, as to whether or not it would be covered. It can be frustrating enough just trying to find a medication that works, but then having VAC decline half of the drugs, or require additional justification, because they're not on some top secret list, is beyond aggravating, for me and my doctor.
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Re: Doctors and VAC

Post by Anneteak on Thu 12 Jun 2014, 15:41

Hello Again, Just a note to let you know that all of a sudden we got a call asking us to meet with the VAC occupational therapist and a service provider to look at the specs for a trailer for Eric's wheelchair. When CTV posted that 7 min and 44 sec interview of Eric on its website, we wondered how long it would take before someone in VAC picked up on his statements about waiting a year for a trailer and since September for a laptop and Dragon program so he could communicate. The interview was posted on Wednesday night and we received a phone call on Tuesday. I guess the old saw about the squeaky wheel might well be true.

As for VAC getting in touch with me re the comments about veterans losing their doctors, there has been no follow up. It was just part of their smoke and mirrors campaign and a way to let Global News think they actually cared.

The only way that VAC could help us keep our doctors is give us forms to have the doctors fill out that let them know what VAC is actually looking for. Of course VAC won't do that because it seems what they are actually looking for is an 'out' so they won't have to pay for treatment, aids, medication, etc. Thus ends my rant for the day.

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Re: Doctors and VAC

Post by Guest on Sun 08 Jun 2014, 15:58

Teens, right regarding the jobs and union, this is all political , why do you think that the VAC union was pushing for VAC to take over the sisip ltd, because it adds thousands of clients to VAC plus there willbe a steady streamof newly disabled every year?

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Re: Doctors and VAC

Post by Teentitan on Sun 08 Jun 2014, 12:09

It's still very smelly Anneteak. Like I said it's more then just me pounding them about perishable daily living aids. I've spoken to many ADM's about it and even VAC Minister's from Blackburn to Fantino and his staff.
The push back is from the VAC employees. Imagine how many jobs would be at stake if VAC completely computerised the system for doctors and service providers?
If you think the closure was bad laying off PEI staff would cause complete lunacy!
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Re: Doctors and VAC

Post by Anneteak on Sat 07 Jun 2014, 18:18

Thanks propat.

Teen, it was a veteran who was standing beside her who made the comment to me. I do understand from some sources that will remain nameless that our media coverage from Wednesday made waves in both the VAC and PMO. Time will tell. In the meantime, there are a lot of us who are going to fight back.

Pat Strogan will be heading next year's Rock the Hill!

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Re: Doctors and VAC

Post by Teentitan on Sat 07 Jun 2014, 10:48

Anneteak I watched the interview your husband did and he did a fantastic job in describing everything!!!!!! Give him a Bravo Zulu for me please.

As for the VAC employee taking interest in your comments about doctors and providers BULL SHYTE I have been doing Stakeholder meetings for 3 years now and I bring this topic up every time! They know damn well doctors and especially Service Providers hate, hate dealing with VAC.

I have told them that doctors say they are too damn secretive in what they want in regards to info. Their table of disabilities are absolutely pathetic. As in so bad that they have been described to me as the worse TOD's then workman's comp TOD's!

Many providers have said to me that VAC paperwork is the most complicated system they have ever come across. And worse of all they have to do it every single time! Not to mention the forever game of phone tag, transfer and wait game. More then one provider has said to me "Has VAC ever heard of a computer?"

I told many VAC ADM's that statement and the standard answer is one of the following:
"We have to protect your privacy"
" We know we are behind in technology "

Let me guess you heard about this VAC employee taking interest in your comment from a media member? Standard PR spin control.
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Re: Doctors and VAC

Post by Guest on Sat 07 Jun 2014, 09:50

anneteak I don't think we can thank you enough.

propat

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Re: Doctors and VAC

Post by Anneteak on Sat 07 Jun 2014, 08:55

Hey Guys, just a note to let you know that I read out your comments about the difficulty with obtaining and keeping doctors when they know they'll have to deal with VAC on the Hill on Thursday.  A VAC official was there and I was told she took great interest in the statements.  We have the talk on tape and will make all comments available to the VAC WITHOUT naming names and/or handles.

The media is also interested in this aspect.  Will see what we can do in the upcoming days.

As for other concerns, CTV did an extensive interview with my husband.  The media were astounded that we had to rent a U-haul trailer to get his wheelchair to Ottawa for this event and that a computer and Dragon program that had been authorized (due to his lose of sight so he can communicate) in September still had not been received because VAC LOST the paperwork and we have to jump through all the hoops again.

`catch you later.

I`m off to the last day of RTH.

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Re: Doctors and VAC

Post by RCN-Retired on Sat 07 Jun 2014, 02:16

Well if the rules have changed it would be great to know. I am still going on with what I was sent a few years back. If things have changed yet again and we go back to the hurry up and wait BS then the OVO needs to take this on. Stress, VAC are the master creators.
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Re: Doctors and VAC

Post by Guest on Fri 06 Jun 2014, 18:36

In my case recently I needed a new CPAC hose and nose piece. I was told by DVA to get an itemized prescription from family doc outlining exactly what items I required replaced. Then I was to go to provider and get a quote submitted to DVA. If I required a new CPAC machine then I would have to go to the sleep doc specialist and likely have another test in order to get a machine replaced. Thankfully I only required replacement hoses etc. After waiting 4-5 weeks I received a letter from DVA saying I was approved for replacement parts.
Also, just a side note, they now have hose cleaner wands and special CPAC pillows so be sure to have that itemized on your doc prescription and provider quote.

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Re: Doctors and VAC

Post by Teentitan on Fri 06 Jun 2014, 13:32

That's just it RCN the buggers always change the rules! That used to be the way it was done. Now the Provider has to contact the District Office nurse with the request. Then the DO nurse contacts the Blue Cross department that handles that device. Blue Cross then sends the billing code to the DO nurse and the nurse sends it to the Provider. I have waited sometimes up to 4 months to get a feckn' cushion for my mask!
So now I just buy it and send the bill to PEI. Lot faster easier and anxiety free. If they don't pay I claim it on my taxes.
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Re: Doctors and VAC

Post by RCN-Retired on Fri 06 Jun 2014, 02:58

Teen, I need to do some digging into my CPAP paper work as a few years ago I received a form with the codes I was to use because I was getting nothing but the run around every time I needed a mask, or hose etc. the code I have now allows for me to get up to 14 CPAP related items (not a machine) and all I do is get the prescription from my Dr. each January, take it to my provider, they submit to VA and usually within 4 weeks approved for another 14 items for the new year. Has really been a much less pain in the arse.
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Re: Doctors and VAC

Post by Teentitan on Thu 05 Jun 2014, 11:34

Hey it doesn't end at Doctors. Service Providers are now refusing to deal with VAC! As soon as I mention VAC Blue Cross about 4 out of 10 Providers literally cringe and suck about half the oxygen out of the room and groan.

I'm talking Providers for CPAP, glasses, knee braces, speciality assisting devices, DRUG STORES!

I have been trying for two years now at Stakeholder meetings to get a billing number generated for perishable living aids (my case CPAP) with a dollar amount. So all I have to do is walk into the Service Provider and have them call the NCCN get the billing code and see if there is enough money. The NCCN operator says yes or no. If it's no then the client has to contact VAC.

Too hard to do. BS is my usual answer you use to do it every year for VIP why not for a client you know who needs, uses and has a history of purchasing said equipment.

It's about the jobs.
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