Who do you contact when you are not getting prompt VAC services

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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Tue 29 Jul 2014, 18:04

So here is an update Teen and Rigger, I go to my local VAC office and ask to speak to someone in regards to an outstanding claim I am waiting for. Ten minutes pass by and out comes this lady I have never seen previous as of today and she says I have an up-date to your claim about EIA. I stated that I had no issues with EIA and the reason for my visit was to ask about the status of a scooter and ramp that was requested by the OT on behalf of Veterans Affairs who hired her to do the assessment. This request was completed in January of 2014 and moved up the assessment chain to this office by my CM. From here my CM has told me that due to new personal in the administrative level of command that the files have been somewhat slow to get approval due to training, getting comfortable in the new position and even better it has been busy since people are on holidays.
I then informed her that I was writing a complaint letter to the Office of the Veterans Ombudsman, My Member of Parliament and the Office of Peter Stoffer, Minister of Veterans Affairs and I would be writing a letter to Sean Buyrea through VV1 CSAT, with that the lady excused herself and became privy of my situation returning 5 minutes later with the following information.
Mr. Royal you claim is waiting on the supervisor’s desk pending authorization due to the request being above the allocated funding for this type of request. It appears that you had a truck cap put on your truck to secure the device during travel and have requested that the cap installation be covered as an expense.
I replied no I have requested that a portion of the truck cap be paid for due to the fact that the scooter would not fit in my truck because I had a solid re-enforced tonneau cover that would not permit any object over 31 ½ inches clearance in my truck bed. This is the only scooter that will fold to a height of 33 ½. Therefore I replaced my 1400 tonneau cover at my own expense so I could fit this scooter in my truck, I am a big fella and the other scooters would not support my weight and offer comfort like that particular model. I also believe that if you invest 4000 bucks to a disabled veteran then it should incorporate some form of security measures in ensuring that those issues are safeguarded.
I stated that my complaint will be documented and that she was or would not be the bane of my frustrations today but that I was upset that the supervisor was on holiday and that my claim has been sitting in the regional office since February of 2014. I stated my injury has not taken a holiday and the very veterans they ignore in no way accept the very negligent conduct from an office that uses the terminology Veterans Affairs then forgets the sacrifice of it’s veterans.
I left with a smile and she looked upset that I was not upset and thanked me.
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Re: Who do you contact when you are not getting prompt VAC services

Post by teentitan on Tue 29 Jul 2014, 21:24

Good move RR...good move. Make sure you send all the info to the OVO and underline the training and holiday BS.

Also good move not losing it on her. Oh I think you might be confusing upset with "rattled" with her. She now knows you are using your Ombudsman and that is what sucks because she is at the bottom of the hill and we all know how shyte gathers momentum from PEI to the RO. LOL

I think you are pretty fair about the truck cap too. Very classy Sir RR. Make sure when it's all done that you take a coffee and doughnuts to her. It calms the waters for the future.

Rigger as for your situation it's a 50-50 move. I've bought stuff before and just sent the bill to PEI for reimbursement. I use to get a snot-gram from them because I didn't get pre-approval. Then I decided to send a snot-gram back to them. I don't get them anymore...go figure. Must of been the colourful explanation in my snot-gram. I was told by my CM when she called that I have a very firm command of the Queen's language in a manner snooty VAC adjudicators are not accustomed to.

Can't say it enough ladies and gents put the "friendly" pressure as Sir RR did. Tell them who you are contacting with a big ol' smile.
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Re: Who do you contact when you are not getting prompt VAC services

Post by Guest on Tue 29 Jul 2014, 22:28

lol good stuff Robbie way to keep your head buds I know its not easy.

propat

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Re: Who do you contact when you are not getting prompt VAC services

Post by bigrex on Tue 29 Jul 2014, 22:38

Well, my CM is coming for a visit tomorrow, for a check in, and I am going to ask about my lift for the car. If she doesn't know, she is the kind of woman who will definitely find out. I only wish I was able to clone her, so she could take care of everyone as well as she has for me.
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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Wed 30 Jul 2014, 05:40

Hey Teen do you think contacting Sean will help at all if so send me his info and I will pass it up thanks and yes keep flooding with factual complaints full of real issues or they get put into a whiner pile, ps I want Rex's CM
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Re: Who do you contact when you are not getting prompt VAC services

Post by Guest on Wed 30 Jul 2014, 08:10

ya I had some real crappy ones the one I have now is great I really wish I could clone her as well. boys they are out their . when you get new one Robbie maybe you will luck out.

propat

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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Wed 30 Jul 2014, 10:54


THIS WAS MY RESPONSE TO A DUMB QUESTION ON THE COMPLAINT LETTER SO I MADE SUBTLE CHANGES TO THE QUESTION
ref: page 2 of 7 The statement what "is the most recent step you have taken so far regarding this complaint" and
my response is simply, this is the first administrative step i have chosen due to the fact that if a District Office
can feed me a line of excuses then the above steps to me are useless as this process is ridiculously way to long
and I am fed up with being construed as an idiot. I do apologize as yes I know I am not an idiot but allowing a file to
sit for over 6 months because the District Office needs to train a new D.O.T, short staff causes case back log,
and people on holiday means others are over worked are not my problem. However if I was a new incoming D.O.T then
my first priority would be, "why do I need a complete change over I already know the job" and secondly where are my
staff and if I am short I ask for more staff to reduce those files A.S.A.P. When a VAC Client Representative informs me that my decision is based on financial criteria in access to what is allotted for this service I say fine but please show me the common sense in a decision that will ultimately cost the tax payer more. 
Sir have the power to write the letter, you however have the chore of patching a sinking ship and I know I am not the problem.
I am not asking for a pot of gold just a scooter and ramp so i can enjoy time with family and friends.
Thank you for your service and God Speed
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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Wed 30 Jul 2014, 10:58

SENT OFF A 22 PAGE COMPLAINT WITH EMAILS FROM THE DO AND MY OT AS WELL AS WELL CONVERSATIONS WITH BOTH MY CM AND VAC CALL CENTER, BASTARDS THOUGHT WE ARE ALL RETARDS,GRUNT ALERT LAUGH MY FACKIN ASS OFF
CAUSE I AM ACTUALLY PISSED AT THIS PROCESS.
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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Wed 30 Jul 2014, 11:00

now to send off hard copies to the powers that be or not to be whatever
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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Wed 30 Jul 2014, 11:01

hey propat do you think they will fire my CM's arse for not being more supportive or is she ok
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Re: Who do you contact when you are not getting prompt VAC services

Post by teentitan on Wed 30 Jul 2014, 11:04

If anything RR you just alerted them your DO is short staffed and the DO Manager doesn't know how to make up a rotational holiday schedule. So no she will not get in any doo-doo.
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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Wed 30 Jul 2014, 11:18

simple things like filling out a fire picket as a young fella sure works don't it lol, hell these people went to school to learn common sense, epic failure In My Opinion lol
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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Wed 30 Jul 2014, 11:20

that was just a response to a question Teen the rest is quite extensive and detailed as a recce god would submit lol
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Re: Who do you contact when you are not getting prompt VAC services

Post by Guest on Wed 30 Jul 2014, 16:39

lol great response Robbie I got a new CM after a few of us with the same CM all wrote a complaint about her to a few different people all at the same time . don't know if she got fired or just moved. the new CM would only say she is no longer filling that position any more. so im thinking teen is right no doo doo. but if you have a legitimate complaint about your CM and know a bunch of fellas with the same CM that also do ya may want to try the above.

yup they get letters like this all the time and im sure they file them accordingly " 13 " but if you spend a week at work and have to read a few of these from different people about one of your CMs every fracking day of the week . well maybe ya just gotta actually do something.

just saying

propat

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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Fri 01 Aug 2014, 07:54

The letter Campaign Begins
After a conversation with Peter Stoffer yesterday via phone (god love the guy) I have begun an extensive letter campaign to all areas within the Senate and Hill members. Minister of Veteran Affairs is next followed by a few good ones

The Office of Mrs. Cheryl Gallant MP
Conservative Party of Canada
84 Isabella St.

Pembroke, ON

K8A 5S5


Mrs. Cheryl Gallant MP

I have been a supporter of your party for many years and finally the time has come to take my allegiance elsewhere. For me the failure and lack of commitment that comes with another broken campaign promise of ensuring the entitled benefits and programs offered to our disabled veteran community is timely and without prejudice has become very evident with your party and particularly yourself. Your office is and has been aware of all troublesome areas in regards to Veterans Affairs in association with VIP services and benefits, including the publically heated debate over ELB and the NVC yet your office has done nothing that this community can applaud your office for. I am not a fan of your “PTSD” commentary as I suffer from this debilitating disease and I know where the stigma lays and it is not in my “head” rather my “soul” one that I sacrificed for brother and country.
I have become very incensed and disillusioned over the absurd length of time Veterans Affairs Canada namely the District Office in Pembroke Ontario requires to actually process VIP benefits for disabled veterans in your community. I have for one been waiting for a claim that was submitted by an Occupational Therapist in January of 2014 (January 14th 2014) for a scooter and ramp. I am angry Mrs. Gallant due to the insensitive thought process in regards to the overall health of a veteran including the Quality of Life and the Physical benefits being neglected by this Office. Time and time again I have requested benefits and services only to be told “We do not authorize this service or request”, “You need to write the Minister of Veterans Affairs and tell them your not satisfied”.
This process of even getting the authorization of my scooter is still in the District Office in Pembroke less than 15 minutes from my home and it has sat there for over 7 months and why is it sitting here are the reasons I have gotten.
“We are under staffed so the claims are piling up, Petawawa is a huge area, We have a New D.O.T (whatever that means) and the hand over period will be lengthy, we have people on holiday so the file is in someone’s IN Basket awaiting authorization and finally on Wed July the 30th I was told that there was a problem with the additional cost request that would make the claim financially too expensive to authorize and that the D.O.T was on holiday and the she would leave a note on his desk about our visit.” The problems within the District Office are none of my concern Mrs. Gallant as I am only concerned with my inability to procure these entitlements in an appropriate, considerate and unprejudiced time period. Even when the District Office gets around to authorizing my claim it will then be pushed to another level down the road in some other financial department for authorization thus lengthening this lethargic time process yet again. As it is I have been renting or finding other means to justify the tardiness and less than knowledgeable or for better words contrived responses from this organization in order for me to just simply carry on without these benefits, today that is over.
I have now sought the support of Mr. Peter Stoffer NDP MP “Official Opposition Critic for Veterans Affairs” about the lack of support in regards to Veterans Affairs taking extensive periods of time to complete and authorize applications for VIP benefits. Mr. Stoffer wasted no time in contacting me via phone with excellent counsel and guidance. His passion has touched my heart like my vote should have touched yours. He and I both agree your office needs to be told you are not doing your job.
SG Robbie Royal (Nik lol) and the veteran community deserve better.
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