Who do you contact when you are not getting prompt VAC services

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Re: Who do you contact when you are not getting prompt VAC services

Post by Guest on Fri 01 Aug 2014, 08:18

wow im beating the like button like its morning wood.

propat

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Re: Who do you contact when you are not getting prompt VAC services

Post by pinger on Fri 01 Aug 2014, 10:03

Very professional, sharp, and courteous. I like it! btw, that you kept your cool a few days back is very good for you. Ya catch more bees with honey than vinegar aka, killing them with kindness Smile pinger.
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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Fri 01 Aug 2014, 12:12

Thanks troops, here is another twist to this situation,
as we all know this process has been long winded and as I went back to the District Office today I was informed that the District Occupational Therapist would actually action my request and file early next week. Funny how no answers no communication now all of a sudden boom action. I did however inform the Office I was still lodging my complaint along with Mr. Stoffer MP not only on my behalf but on behalf of all veterans. The look I got was priceless followed by a detailed account of how claims and requests are managed. Simply put with all due respect to the Office, my complaint will proceed as your process obviously does not ease the physical stress and mental anguish of disabled veterans in fact it inhibits any growth and strength required to stabilize a quality of life taken from them.
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Re: Who do you contact when you are not getting prompt VAC services

Post by RobbieRoyal on Sat 02 Aug 2014, 10:15

Lastly I submitted this.

The Honourable Julian Fantino
Minister of Veteran Affairs
House of Commons
Ottawa, Ontario
Canada
K1A 0A6
Telephone: 613-996-4971
Fax: 613-996-4973


The Honourable Julian Fantino Minister of Veteran Affairs

I am writing your office to lodge a formal complaint in regards to the slow process of authorizing VIP benefits and services for disabled military veterans by Veterans Affairs Canada specifically the Pembroke District Office.
My situation has become a source of discontentment in that my quality of life has suffered substantially due to the length of time to process my claims for VIP services.
My situation is as follows.

• January 14 2014 an Occupational Therapist sent in a request to Pembroke District Office for the purpose of approving me a scooter and ramp to provide mobility and offer a greater quality of life by allowing me to go on outings without physically causing me personal injury. Along with the file an attachment was a noted asking that I be reimbursed for truck cap installation to secure the scooter and ramp.
• I initially saw the O.T. in December of 2013 when she showed up with at that time a scooter that matched my weight and physical requirements. It was determined at that time that the scooter would not fit securely under the Tonneau Cover I had on my 2010 Silverado truck due to a height of less than 31 ½ inches, the height requirements required would be 33 ½ inches folded. It was also determined that the length of the scooter would not fit into my wife Michelle’s car a 2012 Chevy Orlando.
• Therefore on January 13th 2014 my wife and I discussed the requirement of a truck cap for the purpose of securing the equipment. We would swallow the cost of the cap but asked if the cost of installation would be covered.


• We (my wife and I) sent off 2 quotes for the cap and cap installation to the O.T on February 04th 2014 as requested by the District Occupational Therapist whom then purportedly attached them to my file.
• After continual inquiries to both my VAC CM (Petawawa Office) and the O.T I received many reasons or for better words excuses as to where my file was and what was being accomplished (attached are emails confirming the timeline).
• I have heard everything from I do not know, we are understaffed and the files keep piling up, the person in that department is on holiday, the staff and claims are super bogged down and finally after a personal visit to the Pembroke District Office the file is on the District Occupational Therapist’s desk but the quote and costs of this request are too huge and over budget for his authorization and finally he is on holiday but will look at your file early next week.
• 7 months and still waiting for a simple answer from the Pembroke District Office. Only 18 kilometers from my front door and only after I told that office that I had petitioned the assistance of Mr. Peter Stoffer MP did they seem incensed with my petition.

Understandably Mr. Fantino you were appointed Minister of Veterans Affairs in order to preserve operational mandates and effectively oversea the administration policies within the old and new veterans charters when it comes to issues that fulfill the administrative and financial requirements of our veteran community. Clearly these District Office self-imposed time restraints are due to understaffing in regions that require greater staff numbers and that predicament would be a direct hiring or staffing mandate issue under your administration. Due to the extensive and unnecessary time restraints to authorize even the basic needs and requirements our veteran communities are suffering emotionally and physically. I would ask that your office investigate the manning and staffing practices of these “operational hot-bed regions” such as Pembroke/Petawawa and bring forth legislation that will allow this enormous veteran community to receive these benefits and services in a timely and humane matter.

Finally Sir, this complaint may seem infinitesimal and of no significance in regards to the activities and administrative burdens on your office but it would be a great injustice if I did not mention one that one disabled veteran fighting for a benefit or service is one veteran too many.

Thank you
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