Government of Canada launches service excellence plan for Veterans

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Government of Canada launches service excellence plan for Veterans

Post by teentitan on Mon 13 Apr 2015, 16:19

Veterans Affairs Canada to hire new case managers to enhance one-on-one support

COURCELETTE, QC, April 13, 2015 /CNW/ - The Honourable Erin O'Toole, Minister of Veterans Affairs, today announced that Veterans Affairs Canada is taking immediate action to improve how it serves Veterans and their families. The service excellence plan will boost Veterans' access to case managers. The Minister was joined by Member of Parliament for Lotbinière–Chutes-de-la-Chaudière, Jacques Gourde.

Veterans Affairs Canada (VAC) will deliver on its service excellence commitment by reducing caseloads to an average of 30 Veterans for each VAC case manager and will hire more than 100 permanent case managers in order to provide improved one-on-one service. VAC frontline employees will work in locations where they are needed the most.

By increasing the number of case managers, workloads will be balanced, allowing case managers to dedicate more time and attention to meeting the individual needs of Veterans.

The Minister also announced that VAC would continue to work with the Department of National Defence (DND) to access medical records as quickly as possible in order to reduce the amount of time Veterans wait for decisions on disability benefits applications.

Today's announcement builds on recent commitments, including:

the new Retirement Income Security Benefit, which would provide moderately to severely disabled Veterans—those who need it most—with continued assistance in the form of a monthly income support payment beginning at age 65.
the new Family Caregiver Relief Benefit, which would provide eligible Veterans with a tax-free, annual grant of $7,238 so that their informal caregivers—who are often their spouse or other devoted family members—will have flexibility or relief when they need it while also ensuring that the Veterans' care needs are met.
the proposed new Critical Injury Benefit, which will provide a $70,000 tax-free payment to recognize and compensate the most severely injured or ill Canadian Armed Forces members and Veterans.
broadened eligibility criteria for the Permanent Impairment Allowance (PIA) which, together with the PIA Supplement, provides approximately $600 to $2,800 a month in life-long monthly financial support to Veterans whose career advancement opportunities have been limited by a permanent service-related injury or illness.
enhanced benefits for injured part-time Reserve Force members and Veterans, who will now be assured the same minimum income support payment through the Earnings Loss Program as full-time Reserve Force and Regular Force Veterans.
Quick Facts

Hiring additional case managers means improved access to case management and mental health support for case-managed Veterans and allows case managers to dedicate more time and attention to the needs of seriously ill or injured Veterans.
The majority of case managers will be hired within the next 12 months and will work where they are most needed.
Quote

"The Government of Canada is committed to service excellence for Veterans and their families and to understanding and meeting their needs. We are refreshing and boosting resources so Veterans Affairs Canada has the support it needs to provide such excellence. This rebuilding comes at a time when Veterans need it most."
The Honourable Erin O'Toole, Minister of Veterans Affairs

Veterans Affairs Canada is committed to ensuring Veterans are treated with the care, compassion and respect they deserve. Veterans and their families are at the center of everything we do. #Veterancentric

Backgrounder

Achieving service excellence through improved case management

The Government of Canada places the highest priority on service excellence by making sure Veterans and their families have the support and services they need, when they need them. Veterans Affairs Canada (VAC) offers a dedicated one-on-one case management service model to support Veterans and their families who have complex health and re-establishment needs. Currently, there are approximately 7,200 seriously ill and injured Veterans being case-managed by VAC case managers whose professional backgrounds include social work, nursing, occupational therapy and related health professions.

Veterans Affairs Canada recognizes the need for accelerated access to case management services. VAC will deliver on its service excellence commitment by reducing caseloads to an average of 30 Veterans for each VAC case manager and will hire more than 100 permanent case managers in order to achieve this goal. Hiring more frontline employees reflects VAC's new Veteran-centric approach to service excellence by making it easier for Veterans and their families to get the help they need, when they need it most. Caseloads for individual case managers will be reduced, allowing more time and attention to be dedicated to each Veteran. New case managers will provide greater access for Veterans who are experiencing increasingly complex and intensive needs, particularly those with mental health conditions.

As part of its ongoing efforts to emphasize Veteran-centric service excellence, the Department is implementing a number of changes. Departmental processes are being streamlined to allow for faster decisions, including waiving applications in some cases for the Retired Income Security Benefit and the Critical Injury Benefit. As well, forms are being streamlined to make the application process easier.

Example of a Veteran who could benefit from these changes

Jason, a 41-year-old sergeant, has serious physical and psychological injuries due to his service. Before releasing from the military, Jason has a transition interview with a VAC employee, where he learns about the benefits and supports available to help him and his family transition, including a disability award, rehabilitation, financial benefits and case management services.

Under the current system, when Jason is assessed with highly complex needs requiring intensive case management support, he may have to wait several weeks to be assigned a VAC case manager. After the new VAC case managers are hired, Jason will have a case manager within five days and his case manager will be able to dedicate more time and attention to his specific needs.

A continuum of care

Today's announcement of service delivery improvements complements the spectrum of benefits and supports available to Veterans, including those new benefits recently announced. Benefits and services such as rehabilitation and vocational assistance are designed to help support the needs of ill and injured Veterans.


http://www.newswire.ca/en/story/1516677/government-of-canada-launches-service-excellence-plan-for-veterans
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Re: Government of Canada launches service excellence plan for Veterans

Post by Guest on Mon 13 Apr 2015, 16:42

Very Soon ..I see the day when ...veterans will have little to complain about ....and if they have real complains they will be listened to and things will be acted on .... I sense this strongly!!  how do you all feel?

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Re: Government of Canada launches service excellence plan for Veterans

Post by Recon031 on Mon 13 Apr 2015, 17:33

The RISB will benefit some ....... & there are those that will Continue to receive their ... SISIP LTD for Life ...

..... BUT !  for "  All  Veterans "  past 1998 ?   there will be  ... "" NO  SISIP LTD ""

The New Announcements will Benefit Troops under the NVC .....

Veterans who started on SISIP past a certain year "  WILL LOSE IT @  65  yrs. of age

...... WHY CAN'T THE MINISTER ENSURE THAT " ALL VETERANS "  MEDICALLY DISCHARGED , go on to receive SISIP LTD .... FOR LIFE ... One Standard Maybe Sir ??????

..... YES !  I  WILL  lose mine @ 65  with a family of ... 7 ... to Support .

This way Veterans on the ""  OLD PENSION ACT ""  will have Peace of Mind @ 65 yrs.  Sir !

....... UNLESS we see this CHANGE , how can we "" VOTE "" for CONSERVATIVES , in the FALL ????


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Family of .......7....... Get r' Done Bye's !
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Re: Government of Canada launches service excellence plan for Veterans

Post by Guest on Mon 13 Apr 2015, 17:43

Recon .... Think this situation will be resolved it only makes sense ...I would ask for a ruling from the minister or request the ombudsman get involved ....its a valid concern with merit....

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Re: Government of Canada launches service excellence plan for Veterans

Post by Guest on Mon 13 Apr 2015, 17:46

@ recon031 Forward your concern via emails to Minister Otoole, to the ombudsman and even comment to Mike Blais ( he is Ottawa this week I think)

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Re: Government of Canada launches service excellence plan for Veterans

Post by Trooper on Mon 13 Apr 2015, 17:48

Recon,

I agree with that, and sense pretty well all of the latest benefits are geared towards those on the NVC, and whatever happens to changes with the ELB in keeping the momentum of improvements, change the ELB for life an  SISIP will follow suit, staying within the scope of improving the NVC an improving the SISIP benefits at the same time for those on the old pension act.

Killing two birds with one stone if you will.
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Re: Government of Canada launches service excellence plan for Veterans

Post by bigrex on Mon 13 Apr 2015, 18:23

Trooper, with the introduction of the RISB, there is no hope in H E double hockey sticks, that they will extend ELB for life. The best we can hope for is that they increase the percentage, or make it tax free, as per the recommendations.
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Re: Government of Canada launches service excellence plan for Veterans

Post by nemo on Mon 13 Apr 2015, 18:53

I think SISIP for life ended in 95. I got out in summer 96 and it ends at 65 for me. What pisses me off is how we all paid into the plan. They should have grandfathered us in. Piss off that we get zip after sometime in 95 but there are those that might have had a release date one day prior to you - and they get SISIP for life and u get zip at 65.

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Re: Government of Canada launches service excellence plan for Veterans

Post by Trooper on Mon 13 Apr 2015, 18:57

Yes Rex I hear you..............they better - or I hope they start introducing broader improvements, you know something major that affects the bulk of Veterans.

I'm not so sure that the increase notion of " just " improving targeted sectors of Veterans is the way to go, yes an improvement is an improvement, an it is more then we been getting it quite awhile, but I think they should also look at the bulk of Veterans, simply just improving sectors without taken into account the bulk could leave some scratching their heads wondering if they are being left behind, no disrespect towards some getting well deserved improvements, that's all good, and it certainly nice to see change, change that benefits Veterans, just saying it would be nice to hear the words Major improvement, I realize it's difficult to please all, but I feel somehow with what is transpiring is not good for us as a whole if the Veterans are being singled out into a whole lot of different categories, I would agree on improving benefits on two fronts, one being looking after improving the NVC by different groups of Veterans as what seems to be the case now, secondly improving benefits from both those on the NVC and those on the old pension act, not categorized , implementation as a whole, meaning one major improvement that benefits the bulk of disabled Veterans.
I realize that does not sound probable, but it would make a huge amount of Veterans happy - very happy I think.
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Re: Government of Canada launches service excellence plan for Veterans

Post by teentitan on Mon 13 Apr 2015, 19:12

OK gents need to direct you all into the correct lane when it comes to LTD for life....it's a policy that is held by the DND not VAC.

So if you want to send emails about reinstating LTD for life then contact the Military Ombudsman and the Minister of National Defence.
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Re: Government of Canada launches service excellence plan for Veterans

Post by Recon031 on Mon 13 Apr 2015, 19:28

Hi Ron .... Teentitan ,

           Is there any chance that you might have & could post here the  Contact Info ... for the Military Ombudsman & The Minister of National Def. ???

......... Whataya say we " Collectively "  start E-Mailing letters to Extend ... ELB & SISIP LTD past ... 65 yrs.

For All Veterans on Here & i'll post it on FaceBook as well !

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Re: Government of Canada launches service excellence plan for Veterans

Post by pinger on Mon 13 Apr 2015, 19:57

cofferfit, I do not sense the day you speak of so strongly soon. My optimism is only 2 hairs higher since last Christmas.

Kind of ties in with the article you posted Teen. Found it sort of one-sided and pr regurgitated.
AHA! Lo and behold lol, it's just a mirror of a VAC news release today.

Let me run something by you good guys and good gals.

Leaving Harper out of the equation, call him John Doe of the xyz party of Canada. John's got ...VAC problems. Negative baggage. Lawsuits, protests left, right, and centre, suicides, and even more veterans.
John cut's loose a liability and gets a better box of O'Tooles. (Kinda like Cheerio's) All the while, John's thinking "I've gotta get re-elected!!!" So he tells his new buddy, "I gotta a whole new bunch of flavours! ,but you try them out first " (Announcements). To be continued...with the brass band.

Courtesy of pinger productions.
If it wasn't so tragic it would be hilarious.
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Re: Government of Canada launches service excellence plan for Veterans

Post by RCNRetired on Tue 14 Apr 2015, 01:31

What has any veteran received for sure from all these announcements? These politicians can say and do all they want but until there are actual veterans that have received anything close to what O Toole has said I for one will be approaching this carefully. Not like any of them have told a lie before now.

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Re: Government of Canada launches service excellence plan for Veterans

Post by 6608 on Tue 14 Apr 2015, 07:46

Here is some more reading.............link below
"The Harper government needs to be up front with veterans and Canadians and explain why it has chosen to take only half measures for a number of the recommendations"

http://mdlo.ca/wp-content/uploads/2015/04/New-Veterans-Charter-April-13-20151.pdf



Cheer's
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Re: Government of Canada launches service excellence plan for Veterans

Post by pinger on Tue 14 Apr 2015, 08:26

Tx for sharing that link 6608. I thought it was a clear and well written article.
An "echo chamber" ? That's precisely what I meant by regurgitated yesterday.
pinger.
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