please help- problems with case manager

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please help- problems with case manager

Post by mikswife on Wed 08 Jul 2015, 18:57

My hubbys case manager is threatening to stop his elb payments for missing physio appointments. He makes his other appointments like psychologists and massage. But he has been very sick. He is begging to go to treatment and she refused to support it. Has anyone else had bad experiences with case managers? Can she cut him off that easy? He wont make it if she does. He's close to giving up. He's been buying all kinds of survival gear. I'm worried he will disappear into the woods one day. He talks about it a lot lately.

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Re: please help- problems with case manager

Post by johnny211 on Wed 08 Jul 2015, 19:54

mikswife - check you pm,,tks
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Re: please help- problems with case manager

Post by pinger on Wed 08 Jul 2015, 19:59

Don't know all your sit. but regardless you should be given the benefit of the doubt slack. Just caught your note but know others here will respond. Perhaps go hand in hand with hubby to meet the wrinkles (case manager) and iron them out to a good amicable conclusion.

But heck, if your on fire and feisty? Send all you just posted above by email to Peter Stoffer, Erin O'Toole, and the OVO. Sorry I don't have their emails pdq but their easy to find.

Then register snailmail the same to all three for the [u]receipt[/u] of your concerns.

Things can be complicated. But we hear you. pinger.
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Re: please help- problems with case manager

Post by mikswife on Wed 08 Jul 2015, 20:18

Ty pinger and Johnny! I am feisty. And on fire. I wont let him give up. I am buckled in and ready for this. Honestly I might not be able to but for the kindness and encouragement on here.

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Re: please help- problems with case manager

Post by Guest on Wed 08 Jul 2015, 20:28

case managers can and do some evil crap so I wouldn't put it past here . the thing is she is probably doing this to a lot of people . there are good ones and bad ones it appears you have a bad one .

id be following pingers advise but adding a request for a new case manager . this can be done if you put up a big enough stink ive seen it happen . if you fix this problem with this CM it will not make her a better person and you will have to deal with more of this kind of crap down the road .

propat

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Re: please help- problems with case manager

Post by teentitan on Wed 08 Jul 2015, 20:52

This is the reason we have an Ombudsman so I would call the office and find out:

- is she allowed to do this
- what is the appeal process
- can you file an official complaint which results in either an apology or reprimand for the CM

Here is the OVO number: 1-877-330-4343

Remember they are on Atlantic time
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Re: please help- problems with case manager

Post by mikswife on Wed 08 Jul 2015, 21:15

Thanks everyone. I'll call that number tomorrow and let u know

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Re: please help- problems with case manager

Post by Guest on Thu 09 Jul 2015, 08:24

This is why I have deceided no more shrink and no rehab there is no amount of money worth it and I wont miss it if i never had it i cannot and will not let the goverment control me in anyway shape or form if i was healthy enough i would be so far back in the bush sunshine could'nt find me. physio,physio,physio they think it is a miracle cure it never helped my injuries in anyway. in my opinion rehab should train vets if able other wise leave them alone and let them heal mentally and physically at their own pace. We cannot handle being controlled especially with threats and this new veterans charter is set up to control us, its like being in a strait jacket 24/7. he wants to leave the military and forget about ever being a soldier but he cant they wont let him he has to rely on them financially so he will always be a soldier never retired never any peace. If you got lots of fight in you, get a power of attorney so you can handle his affairs because it is easier to fight for someone else than to fight for yourself. this will help him mentally also do some camping/ fishing that is the rehab and physio he really needs just to sit by a lake in the morning with a coffee looking out over the lake is best therapy ever. Good luck!

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Re: please help- problems with case manager

Post by bigrex on Thu 09 Jul 2015, 09:35

From the NVC regulations covering ELB.

"24. If any amount referred to in section 22 or 23 is paid as a lump sum, it shall be converted into a monthly payment in accordance with generally accepted actuarial principles.

25. (1) A person who is in receipt of an earnings loss benefit ó or would, but for their level of income, be in receipt of it ó shall

(a) in the case of a veteran,

(i) notify the Minister of any change to employment earnings, and

(ii) provide the Minister with an annual statement of employment earnings;


(b) notify the Minister of any changes to benefits or amounts payable from sources referred to under section 22 or 23 other than increases resulting from indexation;

(c) provide the Minister with annual statements of benefits or amounts payable from sources referred to in section 22 or 23; and

(d) at the request of the Minister, provide the information or documents referred to in any of paragraphs (a) to (c) or provide any other information or documents that are necessary to enable the Minister to assess the personís continued eligibility for earnings loss or to determine the amount of benefit payable.

(2) The Minister may suspend payment of an earnings loss benefit to a person who fails to comply with subsection (1) until the information and documents are provided.

(3) Before suspending payment of an earnings loss benefit, the Minister shall provide the person with written notification of the reasons for the suspension and the effective date of the suspension.


SOR/2009-225, s. 8; SOR/2011-302, s. 5; SOR/2012-289, s. 14(E).

Previous Version

26. (1) The Minister may cancel payment of an earnings loss benefit under section 21 of the Act

(a) if the veteran, at least 6 months after the effective date of a suspension, continues to fail to comply with subsection 25(1); or

(b) if the veteranís eligibility for the benefit or the determination of the amount payable was based on a misrepresentation or the concealment of a material fact.


(2) On cancelling the earnings loss benefit, the Minister shall provide the veteran with written notification of the reasons for the cancellation, the effective date of the cancellation and their rights of review.

27. (1) Subject to subsection (3), the value of variable A and variable B described in subsection 19(1) of the Act shall be adjusted annually on January 1 in accordance with the percentage increase to the Consumer Price Index, rounded to the next 1/4%, for the year ending on September 30 of the previous year to a maximum of 2% per year.

(2) Subject to subsection (3), the value of the benefit referred to in subsection 23(1) of the Act and the amount determined under subsection 23(3) of the Act shall be adjusted annually on January 1 in accordance with the percentage increase, rounded to the next 1/4%, to the Consumer Price Index for the year ending September 30 of the previous year to a maximum of 2% per year.

(3) The adjustment at the source to amounts or benefits payable from sources referred to in section 22 or 23 shall not be considered in the valuation of variable B or amounts determined under subsection 23(3) of the Act.

(4) The Consumer Price Index is the average all-items Consumer Price Index for Canada (not seasonally adjusted) published by Statistics Canada."


So there is absolutely no grounds to cancel the ELB for missing appointments, in the actual regulations. So therefor it is an empty threat, but a Veteran should never be threatened by a VAC staff, period.
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Re: please help- problems with case manager

Post by Guest on Thu 09 Jul 2015, 10:47

If you are actively participating in 2 of the 3 things while on rehab elb. Your case manager cannot just cut you off. Because you are choosing one item that may not be helping you, is not justification for the case manager to cut you off. I ran into a situation somewhat similar...I fought it and raised a stink like you would not believe. Had the deputy minister apologize as well. Fight them and call the ministers office

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Re: please help- problems with case manager

Post by Guest on Thu 09 Jul 2015, 10:49

Call your news station...let them know waht vac is doing to your husband....bad publicity for vac straightens sh*t out fast

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Re: please help- problems with case manager

Post by Guest on Thu 09 Jul 2015, 10:50

And remember blasphemous libel can only be used against you if the facts are false....use the case managers name

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Re: please help- problems with case manager

Post by bigrex on Thu 09 Jul 2015, 11:24

I believe Mikswife's husband is approved for EELB, so therefor there are no conditions for continued benefits, aside from the periodic medicals.
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Re: please help- problems with case manager

Post by mikswife on Thu 09 Jul 2015, 16:19

No it's not extended. But we need to apply for that. Good news though. They are removing his gall bladder! So that'll take care of the nausea and sickness 😊 as for cm we are waiting to hear back from her. I plan to let her know I'm not afraid of her. And I'm not afraid to get media involved. Thanks everyone for your encouragement!

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Re: please help- problems with case manager

Post by mikswife on Thu 09 Jul 2015, 16:21

Oh wow. That is helpful! He will be happy to read this big rex and supreme! Wow. She has nerve

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