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AIR CANADA APOLOGIZES FOR TELLING SOLDIER WITH PTSD HER SERVICE DOG NOT WELCOME.

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Re: AIR CANADA APOLOGIZES FOR TELLING SOLDIER WITH PTSD HER SERVICE DOG NOT WELCOME.

Post by Guest on Wed 15 Jan 2014, 18:44

I do believe that the general public, and work place supervisors, need to be more educated when it comes to service dogs, the media is doing and excellent job in this regards, but I feel the government may be able to set standards, or put standards in place to ensure that those that require assistance with service dogs get the well deserved respect they deserve. Having said that, it does not help when a certain celebrity uses their dog to board flights stating that the dog is a service dog when it is not. So maybe in time those that require service dogs will have no, or little problems as more and more recognize the importance of what these service dogs do for those individuals who suffer from PTSD.

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Re: AIR CANADA APOLOGIZES FOR TELLING SOLDIER WITH PTSD HER SERVICE DOG NOT WELCOME.

Post by bigrex on Wed 15 Jan 2014, 14:41

I know when I was working Security at the Halifax Infirmary, I had to correct a few hospital and security staff, because they tried denying entry to a service dog, because to even health professionals, many still believe the only real service dog is for the blind. The dogs are given vests that identify them as service animals, for whatever reason, and are supposed to be allowed in areas that normally do not allow animals, including hospitals. Even all treatment animals had to go through a screening process before being allowed in, including (and this was a fun part of my job), having a picture ID taken and displayed at all times in the hospital.
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Re: AIR CANADA APOLOGIZES FOR TELLING SOLDIER WITH PTSD HER SERVICE DOG NOT WELCOME.

Post by Rags on Wed 15 Jan 2014, 08:59

Nice to this type of therapy discussed and offered. My mother did Tai Chi for years after her health problems and after my injuries overseas she suggested I take a trip down that road......cant hurt she said. I did this and it was the thing I needed to set some inner peace and physical activity to allow me to be calm feel at peace and move forward with treatment for PTSD. I highly recommend it especially if you want to get better. PTSD requires allot of work on the part of the person with it. The Thi Chi let me get through it.

 As my doc told me at the start of my program. "you can get better you will never be the same but you can get better then the point you are now at, it requires allot of hard work on your part those that dont work hard at it curl up wither and give up. Dont be one of them."

Those that criticize the suck it up butter cup stigma comment should not they should just suck it up butter cup and get on with the healing. PTSD sufferers are there own worst enemy. So suck it up my brother work hard and healing and do some Thi Chi.....it is a life savor!

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Re: AIR CANADA APOLOGIZES FOR TELLING SOLDIER WITH PTSD HER SERVICE DOG NOT WELCOME.

Post by RobbieRoyal on Tue 14 Jan 2014, 06:50

the bigger picture her is that this soldier actually tries to bring a better QOL in order to cope with the everyday struggles of PTSD. She actually was brave enough to seek help period. In any form be it a dog or a human she is getting help and that is the most important criteria her, ver proud of her.
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Re: AIR CANADA APOLOGIZES FOR TELLING SOLDIER WITH PTSD HER SERVICE DOG NOT WELCOME.

Post by Ex Member on Mon 13 Jan 2014, 20:02

As unfortunate as this situation was for the Veteran, it is an invaluable lesson for the public to see the inequality that was experienced by this soldier. The more exposure publically to Veterans with PTSD or any other illness or disability the greater opportunity for change and understanding within industry standards be it airlines or any other public entity and better still, people in general.  Koodos for WestJet for allowing the service dog on board.

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Air Canada apologizes for telling soldier with PTSD her service dog not welcome.

Post by Guest on Mon 13 Jan 2014, 19:07


   
   
 


Air Canada is apologizing to a soldier for a “misunderstanding” after she was told her service dog, which helps her cope with her symptoms of PTSD, was not allowed on board a flight she had booked to attend her grandmother’s funeral over the weekend.

In a statement sent to CTV News Monday afternoon, Air Canada spokesperson Peter Fitzpatrick said the airline has a policy to accept service animals for passengers with a number of disabilities that are not limited to physical impairments. Once passengers submit a form filled out by their doctor, “professionally trained and harnessed” service animals are allowed on board.

“In fact, we provide extra space to accommodate them,” Fitzpatrick said.
In this particular case, we have invited the customer to provide us with more complete information to allow the customer to travel on Air Canada with her service animal. We apologize for this misunderstanding.”

Shirley Jew’s ordeal began on Saturday, when she contacted Air Canada to inform the airline that she would be travelling with her service dog, Snoopy, from Edmonton to Toronto. In one of several posts she made to the airline’s Facebook page, Jew says she and Snoopy had flown on Air Canada as recently as December without incident.

On this occasion, however, Jew says her call was passed around from employee to employee. All of them told her that Snoopy did not qualify because Transport Canada did not recognize her PTSD as a disability requiring a service dog.
“They keep referring to her as an emotional support animal and she is not,” Jew posted to Facebook.

Transport Canada allows service animals onto flights when they are accompanying patients with a variety of conditions, from vision or hearing impairments to mobility limitations. Air Canada’s rules, as posted to the airline’s website, suggest service animals for emotional or psychiatric support are permitted only aboard flights to the United States.

On Sunday, Air Canada responded to Jew on Facebook, saying that Snoopy could be allowed into the cabin as a pet if she paid the $50 pet fee.

“We have spoken with our medical desk and they have informed us that they explained to you that PTSD isn't yet recognized by the Canadian government as one of the conditions requiring a service animal,” an Air Canada social media representative named Nisha wrote to Jew on Facebook, saying service animals for PTSD are allowed on flights to the U.S. only.

Nisha suggested that the airline would be happy to add “your pet” to Jew’s passenger file if she paid the $50 pet fee.

However, Jew opted to accept a refund from the airline and book a flight on WestJet instead.

The airline also took to Facebook to inform Jew that she can register her service animal via the airline’s medical desk.

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